Delivery and Returns
All deliveries are to the UK only.
All orders are FREE over £50
Letterbox gifts - 2nd class - £3.10 or FREE on orders over £50 (delivers in 2-3 working days, including Saturdays)
Royal Mail Signed For 2nd class £4.10 or FREE on orders over £50 (delivers in 2-3 working days, including Saturdays)
Royal Mail Signed For 1st class - £6.50 for orders up to £100 (delivers in 1-2 working days, including Saturdays)
Royal Mail Signed For 1st class - £13 for orders over £100 (delivers in 1-2 working days, including Saturdays)
We aim to send parcels out within 24-48 hours of receiving your order. Please be aware that there may be busy periods throughout the year, however we will do our utmost to get your orders out as fast as possible.
Deliveries to the Highlands, Scottish Islands and Northern Ireland may take up to 7 days for delivery.
Royal Mail Signed For gives the added security of proof of delivery, including the signature from the receiver, making it less likely for parcels to go missing.
If you need an order urgently please don’t hesitate to contact us at email@example.com - we will see what we can do to help.
- Any orders placed after 2pm may be processed the following day.
- Orders placed on Weekends, Bank Holidays and Public Holidays will be processed the following day.
- Deliveries cannot be made on Sundays, Bank Holidays or Public Holidays.
We want you to be thrilled with your order and we take great care when packing orders up for delivery to ensure that everything is protected in transit, however if damages do occur or a product is defective please notify us at firstname.lastname@example.org within 14 days of receiving your order along with photos of the damaged/defective item(s) and we can arrange a refund or exchange.
When returning items to be refunded or exchanged please ensure all items are properly packaged up securely. We strongly recommend obtaining proof of postage as we are unable to accept responsibility for any item(s) lost in the post.
On receipt of your returned item(s) a refund will be credited to the payment card used to make the purchase.
Please note the following exceptions to our returns policy:
- Items in the sales are final and cannot be returned or exchanged.
- Returned items must have tags still on (if applicable) and be returned in their original packaging.
- Returned items must have no visible signs of wear or use.
Items must be boxed and sealed in the original packaging and sent to the following address:
Leith & Gray
9 Stanhope Avenue